Acceptable Use Policy

Effective date: 10 November 2026

1. About this policy

This Acceptable Use Policy (“Policy”) applies to customers’ use of hosting services provided by TurvilleWeb Ltd (“TurvilleWeb”, “we”, “us” or “our”), including services running on our Enhance cluster, and any related services we provide.

It applies to you and anyone who accesses or uses a service through your account, including your employees, contractors, customers and website visitors. You are responsible for their use of the services.

This Policy forms part of our main Terms and Conditions. If there is a conflict, the Terms and Conditions apply unless they expressly state otherwise. Defined terms used in the Terms and Conditions have the same meaning here. This Policy does not affect any rights that cannot legally be excluded or limited.

2. Your responsibilities

You must use our services lawfully, responsibly and in a way that does not compromise the security, availability or performance of our systems or other customers’ services.

You must:

comply with this Policy, our Terms and Conditions and applicable laws and regulations;
ensure that you have the rights and permissions needed to store, publish, transmit or otherwise use any content or data through our services;
keep your account credentials private and secure, and promptly change them if you suspect they have been exposed;
keep your website software, content management systems, themes, plugins, applications and other installed software updated and securely configured;
use appropriate security measures, including strong passwords and supported authentication controls;
take reasonable steps to prevent unauthorised access, malware infections and misuse of your account; and
promptly address any security issue, abuse or compromise affecting your account or services.

3. Prohibited content and activities

You must not use our services to host, create, store, distribute, facilitate or link to content or activities that:

are unlawful, facilitate unlawful conduct, or infringe another person’s rights;
infringe copyright, trade marks, database rights or other intellectual property rights, or involve the unauthorised distribution of protected material;
distribute malware, ransomware, viruses, spyware, malicious scripts or other harmful code;
facilitate phishing, credential theft, fraud, impersonation or other deceptive or malicious activity;
send spam, unsolicited bulk email or other unauthorised mass communications, or operate mailing lists without appropriate permission and safeguards;
exploit, threaten, harass, stalk, defame or unlawfully discriminate against any person;
promote hatred or incite violence against a person or group;
contain, promote or facilitate child sexual abuse or exploitation, including any sexual content involving a person under 18, or grooming or solicitation of a child;
operate a proxy, VPN, IRC service, public file-sharing service or similar service without our prior written approval;
involve cryptocurrency mining or similar activity that uses a disproportionate amount of shared resources, or circumvents resource limits;
interfere with, probe, scan, attack or attempt unauthorised access to any system, network, account or service; or
disrupt or impair our services, the services of other customers, or the wider internet.

You must not attempt to bypass technical restrictions, conceal prohibited activity, or use another person’s account or service to carry out an activity that would breach this Policy.

4. Shared hosting and fair use

Shared hosting resources are shared among customers. You must use resources reasonably and must not use your account in a way that adversely affects the stability, security or performance of the shared platform or other customers’ services.

The resource limits for each hosting plan are:

Resource	Starter	Business	Agency
Websites	1	5	20
Storage (NVMe)	20 GB	80 GB	200 GB
Bandwidth	Unmetered, subject to fair use	Unmetered, subject to fair use	Unmetered, subject to fair use
CPU	1 core	2 cores	4 cores
Memory	1 GB	2 GB	4 GB

You must not use shared hosting for workloads that are materially inconsistent with ordinary website or email hosting, including resource-intensive background processing, excessive automated requests, file storage or distribution unrelated to your website, or services that place an unreasonable load on shared systems.

If your usage exceeds a limit or threatens the stability or security of the platform, we may contact you, ask you to reduce or change your usage, apply reasonable technical restrictions, recommend a more suitable service, or take action under section 8.

5. Email use and sending limits

Email services must be used lawfully and responsibly. You must not send spam, unsolicited bulk email, deceptive messages or messages that conceal or falsify their sender, routing or source.

You must comply with the following limits for your plan:

Email measure	Starter	Business	Agency
Messages per mailbox per hour	100	200	400
Messages per account or domain per hour	300	600	1,200
Recipients per message	50	50	50
Mailbox storage	3 GB	3 GB	3 GB

Sending limits protect email deliverability for all customers on the cluster. Mailing lists larger than 2,000 unique recipients, or bulk sending beyond these limits, should use a dedicated email marketing provider or a third-party SMTP gateway rather than shared hosting.

You must use appropriate consent, list-management and unsubscribe practices for marketing email and take prompt action on bounces, complaints and compromised accounts. We may restrict email sending where necessary to protect deliverability, the platform or third parties.

6. Security and account compromise

You must promptly tell us if you become aware of a suspected account compromise, security vulnerability, malware infection or unauthorised use involving your services.

Where an account or website is compromised, you must cooperate with reasonable steps to contain the issue and restore security. These may include changing credentials, removing malicious content, updating software, investigating affected files and taking a site or mailbox temporarily offline.

7. Monitoring and investigation

We may monitor use of the services to the extent reasonably necessary to protect the platform, other customers, and to investigate suspected breaches of this Policy or applicable law. We may examine logs, content or traffic patterns where we have reasonable grounds to do so.

8. Enforcement

If we reasonably believe you have breached this Policy, we may take action, which may include:

restricting an account, website, email service or other feature;
suspending access to some or all of your services;
removing or disabling access to content;
requiring you to take steps to secure your account or service; or
terminating the affected service or your account in accordance with our Terms and Conditions.

Where practicable, we will explain the issue and give you an opportunity to resolve it. We may act immediately, without prior notice, where reasonably necessary to address a serious breach, unlawful activity, an urgent security risk, harm to another person, or a threat to the stability or availability of our services.

For a serious breach, we may terminate the affected service without a refund to the extent permitted by law and by our Terms and Conditions. Nothing in this Policy excludes or limits any mandatory consumer rights or other rights that cannot legally be excluded or limited.

9. Changes to this Policy

We may update this Policy from time to time. The current version will be published on our website with its effective date. If a change materially affects your use of a service, we will give notice where required by law or our Terms and Conditions.

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