Last updated: 10 November 2026
TurvilleWeb Ltd (“TurvilleWeb”, “we”, “us” or “our”) respects your privacy. This policy explains how we collect and use personal data when you visit turvilleweb.com, contact us, or use our hosting, web development and software services.
TurvilleWeb Ltd is a UK-based web hosting and web development company based in Leicester, England. For the purposes of this policy, we are generally the data controller for personal data we collect about our website visitors, prospective customers and customers.
Registered address: 28 Irvine Crescent, Lubbesthorpe, Leicester, England, LE19 4BT
Privacy contact email: [email protected]
Website: https://turvilleweb.com
When we provide hosting or other services that involve processing personal data on a customer’s behalf, we may act as that customer’s data processor. In those cases, the customer is generally the data controller and determines how that data is used. The relevant service agreement and data processing terms explain our respective roles.
Depending on how you interact with us, we may collect:
Please do not send us sensitive personal data unless it is necessary and you have a lawful reason to do so.
We use personal data for the purposes and lawful bases set out below. The applicable basis depends on the specific processing and circumstances.
| Purpose | Examples of personal data | Lawful basis |
|---|---|---|
| Responding to enquiries and preparing proposals | Contact details and enquiry information | Taking steps at your request before entering into a contract; otherwise, our legitimate interests in responding to business enquiries |
| Providing hosting, website, software and support services | Account, contact, service and support information | Performance of a contract |
| Administering accounts, payments, invoices and renewals | Account and billing information | Performance of a contract and compliance with legal obligations |
| Maintaining, securing and troubleshooting our website and services | Technical data, security logs and support information | Our legitimate interests in operating, securing and improving our services |
| Preventing fraud, misuse and security incidents | Technical, account and transaction information | Our legitimate interests and, where applicable, compliance with legal obligations |
| Improving our website and services | Usage, feedback and technical information | Our legitimate interests; where required, consent for non-essential cookies or similar technologies |
| Sending optional marketing communications | Contact details and marketing preferences | Your consent, where required by law |
| Meeting legal, regulatory, accounting or tax requirements | Relevant account, transaction and correspondence records | Compliance with legal obligations |
Where we rely on legitimate interests, those interests include operating and protecting our business, providing support, improving our services and maintaining appropriate business records. We consider the impact on your rights and interests when relying on this basis.
If we need personal data to enter into or perform a contract, and you do not provide it, we may be unable to provide the requested service or respond fully to your request.
If you use our hosting or related services, data submitted to or generated by your website or application may be processed through our infrastructure. This may include information about your website’s users, such as their contact details, account information, IP addresses or website activity.
Where we process that data solely on your behalf, you are generally responsible for deciding the purposes and means of processing and for providing appropriate privacy information to your users. We process such data in accordance with our agreement with you and any applicable data processing terms. You should ensure those terms are in place where required.
Our website may use cookies or similar technologies. Some may be necessary to operate the website, provide a service you request or maintain security. Where permitted by law, these technologies may be used without consent.
We will seek your consent before using non-essential cookies or similar technologies where required. You can change or withdraw your preferences through the cookie settings on our site (where available). You can also control cookies through your browser settings, although blocking certain cookies may affect website functionality.
For details of the cookies used on our website, their purposes and how long they last, see our Cookie Policy.
We may send you marketing communications where we are permitted to do so. You can opt out at any time by using the unsubscribe link in a message or contacting us at [email protected]. Opting out of marketing will not affect service-related messages, such as notices about your account, billing, security or support.
We may share personal data with:
We do not sell personal data.
Some of our service providers may process personal data outside the UK. Where we transfer personal data internationally, we take steps to ensure appropriate safeguards are in place, such as adequacy regulations or standard contractual clauses, as required by UK data protection law.
We keep personal data only for as long as reasonably necessary for the purposes described in this policy, including to provide services, meet legal and accounting requirements, resolve disputes and enforce agreements. Retention periods depend on the type of data and the reason we hold it.
Typical retention criteria include:
When personal data is no longer needed, we will delete it or securely anonymise it, subject to any legal or operational requirements to retain it for longer.
We use appropriate technical and organisational measures designed to protect personal data against unauthorised access, loss, alteration or disclosure. Our hosting services include cPFence protection and daily backups. We may also use measures such as access controls, site isolation, encryption where appropriate, security monitoring and secure service-provider arrangements.
No system or method of transmission can be guaranteed to be completely secure. You are responsible for keeping account credentials confidential and notifying us promptly if you suspect unauthorised access to your account or service.
Under UK data protection law, you may have the right to:
These rights are subject to conditions and exceptions under the law. To exercise a right, contact us at [email protected] and tell us what you are requesting. We may need to verify your identity. We will respond within the time period required by law, generally within one month.
If you have a concern about how we use your personal data, please contact us first at [email protected] so we can try to resolve it.
You also have the right to complain to the UK Information Commissioner’s Office (ICO):
Website: https://ico.org.uk/make-a-complaint/
Helpline: 0303 123 1113
Our website and services are intended for businesses and are not directed at children. We do not knowingly collect personal data directly from children for our own purposes. If you believe a child has provided us with personal data, contact us at [email protected] and we will take appropriate steps to review and address the matter.
If you use our hosting or development services to collect children’s data, you are responsible for ensuring that collection and use comply with applicable law.
We may update this policy from time to time. We will publish the current version on our website and update the “Last updated” date above. If a change materially affects how we use personal data, we will provide additional notice where required by law.