Last updated: 10 November 2026
These terms apply to your access to and use of turvilleweb.com (the Website) and to services supplied by TurvilleWeb Ltd (TurvilleWeb, we, us or our).
TurvilleWeb Ltd is based in Leicester, England. Our company details are:
Our general contact email is [email protected].
These terms apply to both business customers and consumers. A consumer is an individual acting wholly or mainly outside their trade, business, craft or profession. Where a term applies only to consumers or business customers, we say so.
A quote, order form, statement of work, service specification or other written agreement between you and us (Order) may set out additional terms for particular services. If an Order conflicts with these terms, the Order takes precedence for that service.
Please read these terms before placing an order. By using the Website, you agree to the terms that relate to your use of it. A service contract is formed as described in section 4.
We provide digital services that may include:
The precise services, features, specifications, deliverables, support arrangements and fees will be described in the relevant Order. Website descriptions are general information and do not form a promise that a particular feature or result will be provided unless it is included in your Order.
We may make reasonable changes to a service where needed for security, legal, technical or operational reasons. If a change materially reduces a paid service, we will give you reasonable notice where practicable and, if you are a consumer, this will not affect your statutory rights.
You must use the Website lawfully and must not:
We may restrict or suspend access to the Website where reasonably necessary to protect it, its users or our systems, or to comply with law.
You may request a quote or place an order through the Website, by email or by another method we make available.
A quote is an invitation to place an order, not an offer capable of acceptance, unless it expressly says otherwise. Your order is an offer to buy the services described in it. A contract is formed when we accept your order in writing, confirm it by email, begin providing the service, or otherwise clearly communicate acceptance.
We may decline an order, for example where we cannot provide the requested service, the order contains a material error or we reasonably believe it would involve unlawful activity. If we have taken payment for an order we decline, we will refund it.
You are responsible for checking that the details in an Order are accurate, including the services, specifications, fees, billing details and any dates or milestones.
The fees and payment schedule will be set out in the relevant Order or, for listed services, on the Website at the time you order. Prices will state whether VAT or other applicable taxes are included or payable in addition.
Unless an Order states otherwise:
Payment is processed by our payment provider. We do not store full payment card details.
Shared hosting is provided on our Enhance cluster. Resource limits, features and fair use terms are set out in the relevant plan description and our Acceptable Use Policy.
You are responsible for the content you host, for keeping software up to date, and for complying with applicable laws and our Acceptable Use Policy. We may suspend or terminate hosting where necessary for security, abuse, non-payment or breach of these terms.
Backups are provided as described for your plan. You remain responsible for maintaining your own copies of important data.
Design and development work is carried out in accordance with the agreed scope in the Order. Revisions and changes outside the agreed scope may be quoted separately.
Intellectual property in deliverables will be as set out in the Order. Unless otherwise agreed, we retain rights in our tools, templates, frameworks and pre-existing materials, and grant you a licence to use them as part of the delivered work.
You are responsible for providing timely feedback, content and access needed for the project. Delays caused by you may affect timelines and may result in additional charges.
Domain registration and business email are subject to the terms of the relevant registry and our providers. You are responsible for renewing domains and for the accuracy of registrant information.
Email services are subject to fair use and anti-spam rules. We may suspend email sending to protect deliverability.
Use of our services is subject to our Acceptable Use Policy, which forms part of these terms.
Support arrangements are as described for the relevant service or in the Order. Support is provided during UK business hours unless otherwise agreed. We aim to respond promptly but do not guarantee specific response times unless stated in an Order.
If you are a consumer, nothing in these terms affects your statutory rights under the Consumer Rights Act 2015 or other applicable consumer protection law. You may have a right to cancel certain distance contracts within 14 days, subject to exceptions (for example where a service has been fully performed with your prior consent and acknowledgement that the right is lost).
Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot legally be limited or excluded.
Subject to the above, our total liability arising out of or in connection with a service or Order is limited to the fees paid for that service in the 12 months preceding the claim (or, if the service has been provided for less than 12 months, the fees paid for the full period).
We are not liable for indirect or consequential loss, loss of profit, loss of data (except where caused by our failure to provide agreed backups), or loss arising from your content or third-party services, to the extent permitted by law.
We may suspend or terminate a service for non-payment, breach of these terms or the Acceptable Use Policy, security risk, or as otherwise set out in the Order. You may cancel in accordance with the terms of your Order or by giving reasonable notice where no fixed term applies.
On termination, access to the service ends and we may delete data after a reasonable period, subject to legal retention requirements. You are responsible for exporting your data before termination where possible.
We may update these terms from time to time. The current version will be published on the Website. Continued use of the Website or services after changes take effect constitutes acceptance of the updated terms, except where a change requires your explicit consent or notice under law or an Order.
Our use of personal data is described in our Privacy Policy.
We are not liable for failure or delay caused by events beyond our reasonable control, including internet outages, power failures, acts of third-party providers, or other force majeure events.
You may not transfer an Order or your rights under it without our prior written consent. We may transfer our rights or obligations as part of a business reorganisation or transfer, provided this does not reduce your rights.
If a court finds any part of these terms unlawful or unenforceable, the rest will remain in effect. A failure or delay in enforcing a right does not waive that right. These terms and the relevant Order are the entire agreement between the parties concerning the services they cover, except that nothing in this clause limits liability for fraud or fraudulent misrepresentation.
A person who is not a party to an Order has no right to enforce its terms under the Contracts (Rights of Third Parties) Act 1999.
These terms and any dispute or claim arising out of them are governed by the law of England and Wales.
The courts of England and Wales have jurisdiction over disputes, subject to any mandatory legal rights a consumer may have to bring proceedings in the courts of another part of the UK or their country of residence.